Store Policies

Cristy Cali's Flagship Store on the historical Magazine Street offers many exclusive jewelry designs and gift items not available on www.cristycali.com. As a result, we welcome orders via email or over the phone for these special designs, since we promote them on our social media pages.  

Shipping Policy

We offer complimentary USPS standard shipping on orders $50 or more. Expedited shipping and signature required available upon request. 

Orders will be shipped within 2 business days of placement unless specifically stated. Orders are typically delivered within 7 days. Please consult tracking numbers for the most up to date information, which is automatically emailed to you when we process your order.

Refund & Exchange Policy

Cristy Cali desires nothing more than to generate joy and happiness. If you are not happy with your jewelry purchase, we have not fulfilled our mission. You are welcome to exchange your jewelry or send back for a full store credit within 30 days of receipt with proof of purchase.

Purchases made between November 1st and December 24th are exempt from the normal 30-day exchange as we accept eligible exchanges from these orders until January 31st of the following year. Store credits are valid for five years from issue date.

We also accept eligible returns for refund within 14 days of receipt minus a 15% restocking fee.

Jewelry sold on sale for 30% or more of the original purchase price is a final sale. In some cases, we may be able to exchange these items for a different size depending on product availability. Please contact us for more details. May be subject to S&H of no more than $7. 

Return & Exchange Instructions

  1. To return or exchange your jewelry, please contact us to obtain a Return Authorization Number and we will email you a prepaid label to return your jewelry to our headquarters at no cost to you. Please ensure to specify this was an in-store purchase so we may locate your original transaction. 
  1. Please click here to print and fill out our Return & Exchange form.
  1. Include the Return & Exchange form, the jewelry item(s), and proof of purchase in your package. Please keep everything else, it is for you!
  1. Patience, our little grasshopper. Please allow up to 12 business days for us to process your request. You will not be contacted when we receive your return; rather at the time your request is being processed.

    If there is a balance in your favor, we will issue a gift card for you to utilize in the store. If you owe a balance, we will email you with link to process your payment online. Once your request has been completed you will receive an email with tracking information. If you do not hear from us within 12 business days, please contact us.